Shipping policy

At Luka Originals, we strive to deliver your order as quickly as possible.

Processing Time

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• During sales, new launches, festivals, or high-volume periods, processing times may be slightly longer.

Delivery Time

• Standard delivery usually takes 4-6 business days from the date of dispatch.
• Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Order Tracking

• Once your order is dispatched, a tracking link will be shared via SMS, WhatsApp, or email.
• Customers can use the tracking details to monitor their shipment status.

Delayed Deliveries

• While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control.
• Luka Originals shall not be held responsible for delays caused by courier companies, natural disasters, strikes, public holidays, or other unforeseen events.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• Luka Originals will not be responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Lost or Undelivered Shipments

• If your order has not been delivered within the expected timeframe, please contact us with your order number.
• We will coordinate with the courier partner and assist in resolving the issue.

Contact Us

For any shipping-related queries, please contact:

📧 info@lukaoriginals.com
📞 +91 99909 78888 (WhatsApp messages only, No calls)