Privacy policy

This privacy policy (“Policy”) sets out how Lukaoriganls.com (“Lukaoriganls.com,” also identified by “we” or “us” or “our”) uses and protects any information that you give us when you use this website/ mobile application (individually and collectively, “Platform”).

Lukaoriganls.com is committed to ensuring that your privacy is protected. Please provide any information by which you can be identified when using this Platform; rest assured that it will only be used strictly by this Policy.

Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. Please review this page periodically to ensure you are updated with the Policy. This Policy applies to current and former visitors and customers of our Platform. By visiting or using our Platform, you accept and consent to the practices described in this Policy.

What information do we collect?

We learn, collect, and store your personal information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customized experience, including displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and the latest promotional offers. This allows us to provide specific services and features that most likely meet your needs, customize our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.

Here are the types of information we gather:

1) Information you provide us

We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address, telephone number, email address, and other contact information, date of birth, gender, financial information such as bank account information, credit/debit card or further payment instrument details and any additional information that you provide during your time on the Platform. You may choose to give only some information, but this could prevent you from taking full advantage of our Platform’s various features.

2) Information collected automatically

Whenever you interact with our Platform, we automatically receive, record, and analyze information from your browser or device, which includes, without limitation, your IP address, geolocation data, device identification, “cookie” information, the type of browser or device you’re using to access our Platform, information about your mobile device, including a unique identifier for your device and purchase history; which we sometimes aggregate with similar information from other customers to create features such as best-selling products, products you viewed or searched for, products you may like. We may also use browser data such as cookies, flash cookies, or similar data on certain parts of our Platform. We may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods to browse away from the page. We use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content, to give you the best shopping experience on our Platform.

3) Information from other sources

We may receive information about you from third parties, such as social media services, commercially available sources, and business partners. Suppose you access our Platform through a social media service or connect a service on our Platform to a social media service. In that case, the information we collect may include but is not limited to your user name, profile picture, email address, friends list, and any other information associated with that social media service, which the social media service has the right to share with us and any additional information or content you have made public in connection with that social media service. Whenever you access the Platform or contact us through social media services, you authorize us to collect, store, analyze, and use such information by this Policy.

How do we use cookies?

A cookie is a small file that we, after obtaining your permission, transfer to your computer’s hard drive through your web browser. This file helps us recognize your browser, respond to you individually, and provide personalized features and advertisements based on your needs, likes, dislikes, and behavior on our Platform.

You can choose to accept or decline cookies. The help menu on most browsers will tell you how to prevent the browser from accepting new cookies and deleting/turning off existing cookies. However, disabling/ deleting our cookies could prevent you from taking full advantage of our Platform’s various features.

Do we share the information we receive?

Respecting customers’ privacy is an important part of our business and one of the core philosophies of our organization. We never have and never will commercially exploit such information by selling it to third parties. We share customer information only as described below and in no other manner:

1) Third-party service providers

We employ other companies and individuals to perform some functions on our behalf. These functions include but are not limited to fulfilling orders, delivering packages, analyzing customer data, providing marketing assistance, providing search results and links, and processing payments. For optimum fulfillment of these functions, they have access only to customer information needed to perform their functions. They are contractually bound not to use it for any other purpose.

2) Compliance with law

We may be required to share customer information with government authorities and agencies for identity verification or prevention, detection, or investigation, including cyber incidents, prosecution, and punishment of offenses. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Terms of Use and other agreements or protect the rights, property, or safety of Lukaoriganls.com, our users, or others. This includes exchanging information with other companies, organizations, governments, or regulatory authorities for fraud protection and credit risk reduction.

3) Business transfers

We might sell or buy stores, subsidiaries, or business units as we develop our business. In such transactions, all information, including personal information collected and stored by us, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which all such information is transferred to one or more third parties as one of our business assets.

4) With your consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the option to choose whether or not you’d like such information to be shared.

Is your information secure?

In a word, absolutely. The security of your information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorized access, improper use or disclosure, modification, and unlawful destruction or accidental loss.

However, we shall not be responsible for any breach of security or for any action of any third parties that receive users’ data or events that are beyond our reasonable control, including acts of government, computer hacking, unauthorized access to computer data, and storage devices, computer crashes, breach of security and encryption, etc.

What about links to other websites?

Our Platform may contain third-party advertising and links to other websites. Once you use these links to leave our Platform, we do not have any control over that website. Hence, any information you share while visiting such sites is not governed by this Policy, and we would not be responsible for the protection/ privacy of such information.

What choices do you have?

1) You can regularly add, correct, update, modify, or review your personal information. However, whenever you update information, we usually keep a copy of the previous version for our records.

2) To avoid receiving emails or messages from us, contact our customer care team to de-list your email ID.

3) You can choose not to provide your personal information or consent to use your data, subsequently withdraw your consent, or ask to delete your personal information. However, this might not allow you to take full advantage of the features of our Platform.

4) You can delete your account from your iOS device by visiting the app’s ‘My Account’ section. However, this might not allow you to take full advantage of the features of our Platform.

Who should I contact with my grievances regarding this Privacy Policy?

If you have any questions or feedback regarding this Policy, you may contact us using the information below:

Name: Luka Originals

Phone number – 9990978888

Gmail – info@lukaoriginals.com

Timing: Monday to Saturday- 10 am to 6 pm